In addition, they will strip features and services promised, do things without giving notice, and some times it seems like they purposely cause problems to see if they can upsell you to a dedicated server or other packages. Due to their extremely dumb polices their staff gets frustrated and are rude, pushy, and dismissive to clients on chat. You can NO LONGER OPEN A TROUBLE TICKET or complain; it is not possible for you to simply submit a request on a problem (via web portal or email or phone), and are forced to wait a long long long time on chat window, for any issue, for a rep to respond, and even then he/she will refuse to open a ticket, and many times simply is not able to help. For some reason, they do not want their problems logged any longer and open a support ticket as a forced last action. After you wait a long time to get chat, then you are forced to chat for 1 hour to 2 hours that lead to frustration and lack of action and sometimes lack of understanding, or games to make you give up asking. So, if your issue does not require immediate action, or it will take time on their side to work on it, you will be forced to wait to get chat and wait on chat. Unlike most other places, you are not able to simply submit a trouble/support ticket and go on with your busy day.
Now I am in year 5 and am again a very happy customer. All of my websites are working as they should, I have not experienced any downtime, as far as I’m aware. So all in all I’ve been happy with my HostGator experience, except for the fact that maybe they could’ve delved into my problems with them a little more thoroughly the first time I experienced significant downtime. But they’ve made it right and I didn’t suffer from it too much.
Hostgator’s tech support is simply awful. You get a junior “tech support” rep to look into the issue you’re having, who seems to be instructed to do everything he can NOT to transfer the call to someone higher up. My experience went like this: 3 hrs of excruciating wait time on the line with junior rep, kept telling him I understood if he couldn’t address the issue but to please pass it on to his supervisor; supervisor refused to get involved; 3 hrs later, junior rep said there’s nothing he could do so he’d have supervisor give a call back (never happened). In the meantime, our website was down… Currently working on transferring over to another host ASAP and hopefully Hostgator’s management will take a good look into these awful “service calls” and realize they’re on the right track to lose their customer base.
Couldn't point my Host Gator domain to my website to save my life. cpanel is completely nonexistent on my account. Thought it was a good service after seeing recommendations so went with the 3-year hosting plan. BIG MISTAKE. After realizing how un-user friendly HostGator is, tried to cancel, but because I chose a plan over a year, they "offered" (i.e. automatically signed me up) the "free" domain registration, which then becomes a non-refundable $17.99 fee if you cancel in less than a year (they hide this detail when you sign up). If I had gone with one of the shorter monthly plans, this apparently wouldn't have happened. But, when you sign up for a 1+ year plan, they don't give you the option to opt-out of the "free" domain registration. Also, paid $24 for WHOIS privacy protection, but if you want it refunded you have to request a new refund transaction to have this done. Found another domain host that offers this protection for free, but can't transfer to this service until the 60 day ICANN grace period, but would have to request a refund within Hostgator 45-day money back "guarantee". So, my email, etc. linked to my domain would be spam fodder for 15 days if I want a privacy protection refund within their time limit. Customer service could only politely tell me how much I got tricked into paying for their nonrefundable services. Their online chat is a slow nightmare. It takes at least several minutes to get a response to each of your replies, where you can easily waste upwards of 2 hours waiting.
If you're not sure of the type of hosting your business needs, you might want to start small, with shared Web hosting. You can always graduate to a more robust, feature-rich package of, say, VPS hosting or even dedicated hosting in the future. Unfortunately, some hosts don't offer all hosting types. Consider how much you expect to grow your website, and how soon, before you commit to anything longer than a one-year plan. It's worth spending the time up front to make sure that the host you select with is able to provide the growth you envision for your site, as switching web hosting providers midstream is not a trivial undertaking.
Tuesday, I call again. Another 10 minutes on hold and a 30 minute phone call (most of which is spent listening to hold music). They argue with me about being charged. They finally say they will refund my $30 but not the original $4 to purchase the domain, and they can’t push it back into the registry, but I can transfer it to another hosting company after 60 days. Now I have advertising material that points to a site that won’t work for 2 months. Great.
This is my first experience with HostGator, while some have had a great experience this has not been the case for me. None of the techs have ever been able to explain why I will always have “builder” in front of my domain name despite the migration having been completed now for over two weeks. How dumb will that look on a business card? I am well within my 45 day money back guarantee window and when I ask for this using online chat its crickets.
Shared hosting is web hosting in which the provider houses multiple sites on a single server. For example, Site A shares the same server with Site B, Site C, Site D, and Site E. The upside is that the multiple sites share the server cost, so shared web hosting is generally very inexpensive. In fact, you can find an option for less than $10 per month.